Privacy Policy
Effective date : 21st day of February, 2022
Type of website : Healthcare service
www.theinsightclinic.ca (the “Site”) is owned and operated by Vielka Almanzar. Vielka Almanzar can be contacted at:
(289) 483-0133
302-101 Mary Street West, Whitby, ON L1N2R4
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:
This Privacy Policy applies in addition to the terms and conditions of our Site.
Consent
By using our Site users agree that they consent to:
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
This data may be collected using the following methods:
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
The data we collect when the user performs certain functions may be used for the following purposes:
Who We Share Personal Data With Employees We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored for 10 years from last contact.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities in Canada. All data is only accessible to our staff. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Children
When collecting personal data from children under 13 years of age we do so under the assumption that an adult parent or guardian is requesting a healthcare service for them from our clinic. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be kept as part of their therapy file, and their information will not be used for marketing purposes. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:
Vielka Almanzar
(289) 483-0133
302-101 Mary Street West, Whitby, ON L1N 2R4
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
Cookie Policy
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Vielka Almanzar, at:
302-101 Mary Street West, Whitby, ON L1N 2R4
Psychotherapy & Insurance Coverage – FAQ
1. Is psychotherapy covered by insurance?
Often, yes — but coverage depends on your specific insurance plan. Many extended health benefit plans in Canada provide partial or full reimbursement for psychotherapy services.
2. Do you bill my insurance company directly?
Most psychotherapy clinics do not offer direct billing. Clients typically pay for sessions at the time of service and submit receipts to their insurance provider for reimbursement. For individuals who have coverage with Canada Life, Greenshield and Industrial Alliance, we have the option of offering direct billing.
3. How do I know if my insurance covers psychotherapy?
We recommend contacting your insurance provider directly and asking:
- Is psychotherapy covered under my plan?
- What is the annual maximum?
- What is the reimbursement percentage (e.g., 80%)?
- Is a doctor’s referral required?
- Which provider credentials are covered?
4. What provider titles are typically covered?
Coverage varies by insurer, but many plans cover services provided by:
- Registered Psychotherapists (RP)
- Registered Psychotherapists (Qualifying)
- Psychologists
- Social Workers (RSW)
Your plan may only cover certain designations, so it’s important to confirm.
5. What is the difference between “Psychotherapist” and “Psychotherapist (Qualifying)” for insurance?
Some insurers cover both, while others only cover fully registered providers. A Psychotherapist (Qualifying) is in the final stage of registration and practices under supervision. Coverage depends entirely on your plan.
6. Do I need a referral from my doctor?
Most insurance plans do not require a referral, but some do. Your insurer can confirm this for you. To access our Psychiatry assessment, we will provide you with a referral form that your Doctor can complete and send back to us.
7. How much will my insurance reimburse me?
Reimbursement depends on:
- Your plan’s percentage coverage
- Your remaining annual maximum
- The provider’s designation
For example, if your plan covers 80% up to $1,000 annually, you would be reimbursed $160 of a $200 session until your maximum is reached.
8. What happens if I reach my annual maximum?
Once your annual maximum is reached, you would be responsible for the full session fee unless:
- Your benefits reset (often annually), or
- You have coverage through another plan (e.g., a spouse’s plan).
9. Can I use more than one insurance plan?
Yes. If you have secondary insurance coverage (such as a spouse’s plan), you may be able to submit remaining balances for additional reimbursement.
10. Will you provide receipts for insurance claims?
Yes. After each session, you will receive a detailed receipt that includes all required information for insurance submission. If you require specific information on your invoice for a specific service (for example, Psychoeducational receipts may require specific information), we are happy to update the information for an invoice or provide a sample invoice that can be sent to insurance.
11. Are missed or late-cancelled appointments covered by insurance?
No. Insurance companies do not reimburse for missed or late-cancelled appointments. These fees are the client’s responsibility.
12. What if my insurance does not cover psychotherapy?
If psychotherapy is not covered:
- You may still choose to pay privately
- Some clients use Health Spending Accounts (HSA) or Lifestyle Spending Accounts (LSA)
- We can discuss session frequency options to support affordability
13. Can the clinic verify my insurance coverage for me?
We’re happy to provide general guidance, but clients are responsible for confirming coverage directly with their insurance provider, as plans and coverage details vary.
14. Does insurance coverage affect the quality of care?
No. Insurance coverage does not impact the quality, length, or type of care you receive. Treatment decisions are based on clinical needs, not insurance limits.
