Summer Camp Cancellation Policy
Payment, Cancellation, and Credit Note Policy
Cancellation Windows & Credit Notes
More than one (1) month before the start of camp (June):
An administrative fee of $150 CAD will be retained
The remaining balance will be issued as a credit note toward a future program offered by The Insight Clinic
Less than one (1) month but more than one (1) week before the start of camp:
50% of the total program fee will be retained
The remaining balance may be issued as a credit note, at the discretion of The Insight Clinic
Less than one (1) week before the start of camp:
No credit note will be issued
Exception:
A credit note may be considered only if a valid doctor’s note is provided to justify the cancellation, and approval remains at the discretion of The Insight Clinic
Rationale
This policy allows The Insight Clinic to plan staffing, resources, and group placements effectively while offering limited flexibility for families who need to adjust plans. Invoices for therapy services will be provided only after completion of the camp. By enrolling in the program, families acknowledge and agree to this Payment, Cancellation, and Credit Note Policy.
Credit Note Terms
If issued, credit notes:
May be applied toward other Social Skills or Summer Camp programs or services offered by The Insight Clinic
Are non-transferable
Cannot be redeemed for cash
Must be used within the timeframe specified on the credit note, if applicable
Once the program starts no credit notes will be provided for:
Missed days
Late arrivals
Early departures
Partial attendance
In summary
More than 1 month before camp start:
$150 CAD administrative fee retained; remaining balance issued as a credit note.
Less than 1 month but more than 1 week before camp:
50% of program fee retained; remaining balance may be issued as a credit note, at the discretion of The Insight Clinic.
Less than 1 week before camp:
No credit note issued.
Exception: A credit note may be considered only with a valid doctor’s note, at the discretion of The Insight Clinic.
Credit notes are non-transferable, not redeemable for cash, and must be used within the specified timeframe. No credit notes for missed days, late arrivals, early departures, or partial attendance. Invoices for therapy services are issued after camp completion. By registering, families agree to this policy.
